1. Measuring Support Ticket Reduction
Customer Success ManagerBackground
The support team implemented a new self-service knowledge base to reduce the number of incoming support tickets.
Problem
Need to quantify the exact percentage drop in weekly support tickets to report to stakeholders.
How to use
Enter 150 as the Original Value and 120 as the New Value, keeping 2 decimal places.
Original Value: 150, New Value: 120, Decimal Places: 2Outcome
The tool calculates an absolute decrease of 30 tickets, which equals a 20% decrease.