1. Decoding an IVR Navigation Recording
VoIP Support SpecialistBackground
A support specialist needs to verify customer menu selections captured in an automated support line audio log.
Problem
Manual listening to tone bursts is slow and error-prone when documenting dialed customer digits.
How to use
Upload the IVR audio recording, set strictness to standard, and disable fourth-column detection.
minToneMs: 40, strictness: standard, detectFourthColumn: falseOutcome
Returns the exact dialed digits with millisecond timestamps and confirms that tone lengths met telephony minimums.